Below is a list of frequently asked questions. If you do not find the answer to your question there, do not hesitate to contact our Customer Support via our contact form.
1. ARE YOUR CBD PRODUCTS LEGAL IN THE UK?
Yes. All products for sale on our site can be legally distributed in the United Kingdom. Our products contain less than 0.2% THC and the cannabinoid levels (THC and CBD) are clearly indicated on the packaging of our products. Find out more about the legality of our products by clicking here.
2. I AM UNDER 18 YEARS OF AGE, CAN I BUY YOUR PRODUCTS?
Not at all. The sale of our products is not permitted to minors under the age of 18. As with any active substance from plants, we recommend responsible and reasoned use of CBD products.
3. ARE YOU BASED IN THE UK?
We are not based in the United Kingdom but our logistics network, via partners and carriers, allows us to be competitive in this market.
4. DO YOUR CBD PRODUCTS HAVE THE SAME SIDE EFFECTS AS MARIJUANA?
Absolutely not! Our products do not contain, or very little (<0.2%), THC, the psychoactive substance of cannabis which causes its side effects: paranoia and anxiety, sleepiness and lethargy, impaired memory, etc. As a reminder, high-THC cannabis strains are an illicit product.
CBD is considered to have no psychoactive effect and has no addictive effects, such as those linked to the consumption of tobacco or alcohol.
5. WHICH ARE THE CBD CONTENTS IN YOUR PRODUCTS?
The quantities vary depending on the products distributed. For each product, the rate or quantity of CBD is clearly indicated on the product page as well as on the product packaging. These values are based on rigorous laboratory analyzes.
6. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payment by credit card or bank transfer.
7. HOW LONG DO YOU DELIVER MY ORDER?
You will usually be delivered within 2 to 5 days after registering your order.
Except in exceptional circumstances, packages are dispatched the same day for each order registered in the morning of a working day. Otherwise, they leave our warehouse the next working day.
8. AND WHAT ABOUT DISCRETION?
Our shipments are 100% discreet. Our packages bear neither the mention of the products ordered nor the name of our site.
9. IS IT PERMITTED TO HOLD OR USE CBD IN PUBLIC OR BEFORE DRIVING?
The possession and consumption of CBD products poses no legal problems.
On the other hand, the authorities currently do not have quick and inexpensive technical means of controlling the level of THC contained in products based on CBD, sometimes also called “cannabis light”. This is why it is to be expected that they will treat certain products (flowers, resins) in the same way as similar illegal products found on the black market which can lead to prosecution or a fine.
It is therefore necessary to use common sense in the event of a problem with the authorities and it is recommended to keep with you the proof of purchase of our products (invoice, packaging, etc.).
CBD is not a substance whose consumption is regulated when driving a vehicle. However, as with any potentially sedating active substance (which soothes and relaxes), reasoned consumption is recommended so as not to affect the attention necessary for driving a vehicle.
We decline any responsibility for the legal and / or pecuniary consequences which the final consumer could have to support in the event of improper or irresponsible use of the products sold on our commercial site, or resulting from an abusive decision of a public authority. We make available to our customers any document necessary to justify the cannabinoid levels contained in the products we distribute.
10. HOW TO USE CBD?
CBD can be consumed in several ways, by inhalation, ingestion, skin application, etc. Note that for use by inhalation, we advocate the use without combustion of our products (flowers, resins …) which we recommend replacing with vaporization.
Our product sheets detail the recommended consumption patterns for each product and contain general information on dosage and precautions for use. This information does not constitute, in any case, personal prescriptions and it is only disseminated for information. The effects of CBD vary depending on the person and any regular or therapeutic use should be considered with a doctor, in particular to prevent any risk of drug interaction or overdose.
11. ARE THERE TAXES ASSOCIATED WITH THE DELIVERY OF CBD PRODUCTS?
Whether our products are shipped directly from Switzerland or from one of the countries of the European Union from which we also operate, our deliveries to the United Kingdom should not be subject to additional taxes.
We decline any responsibility for any additional costs (VAT, customs duties) attributable to an order, as well as for any seizure of the ordered products, or any loss of parcel due to a failure of the postal services. No compensation, refund or compensation will be offered in the event of foreclosure, prosecution or a fine imposed on the end customer.
12. ARE TRACKING URLs RELIABLE?
Have you ordered and received a tracking number but the package seems to be “frozen” or the number cannot be found? Do not panic, in 90% of the cases, it is not because the follow-up is not updated that your order does not follow its course. It is often a simple update problem on the website of the carrier concerned. We recommend waiting a few more days before taking steps (searches, cancellations, etc.), which are often time-consuming.